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Terms & Conditions

Here at Spoilt Rotten we do our upmost to ensure the final products you receive are in the best condition from when they left us. Each item is made to the highest standards, from the picking of the cotton, to the packaging we send the item out in. We want you to be delighted with our products.

We strive to provide the best overall customer experience which includes:

The quality of our products,

Speed of delivery and

High level of customer service.

HELP IS HERE

Our customer service department are here to help you with any query you may have. If you wish to enquire about a product, check stock, become a stockist, check delivery or advice on how to shop at Spoilt Rotten, then we are happy to help.

If you do have any queries, then our office hours are Mon-Fri 9am-5pm and we can be contacted via email which we aim to answer within 1 working day or alternatively you can post a question on our facebook page. To contact us, click here.

PRICING & PAYMENT

Spoilt Rottens pricing structure is correct as shown. If for any reason the price is incorrectly marked, Spoilt Rotten cannot be held responsible for web maintenance errors. If this was to happen, we will send you an email immediately to inform you of the correct price and you will have the opportunity to cancel the order if you wish.

Spoilt Rotten reserves the right to change its prices. We strive to be the best priced clothing online. We aim to be the most competitively priced online for 100% Organic Cotton garments made to the highest standards.

We accept most major credit cards and payment is securely taken by the Sage Pay secure server. We receive funds through Sage Pay once your order has been placed. Payment is taken in £ Sterling. Refunds can take 3-5 working days to reach your account, this can be dependent on the bank you are with.

You may find the name "ELS Clothing Limited" on your form of payment statement. Please be advised this is the companies legal name which trades as Spoilt Rotten.

ILLEGAL ACTS

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

SPECIAL OFFERS

We regularly run special offers and discounts through our Facebook and Twitter pages to bring you the best quality products at the best prices.

Only one voucher code per purchase can be redeemed and cannot be used in conjunction with any other offer.

PROMOTION TERMS & CONDITIONS

Special Offers and Promotions cannot be used in conjunction with any other offer. Expiry dates and terms & conditions will be posted with the offer. If you have any questions regarding any of our promotions, please contact us here.

DELIVERY

Our website is updated regularly and we endeavour to make sure our stock is accurate. In some circumstances, an item listed as, in stock may on occasion be out of stock if the sales have been high. In these circumstances we would expect to re-stock and delivery the goods within 5-6 working days. If the delivery date is expected to be longer than one week, we will contact you immediately and give you an estimated delivery date, or if you wish, the option to cancel your order. All delivery dates are quoted in working days as our office is shut on the weekends and unable to deliver over the weekend. For personalised clothing please allow a maximum of 10 days for delivery - this is UK Mainland delivery and may be longer for International orders although we do endeavour to deliver to normal timescales for personalised products. Payment is taken at the time you place the order, if you wish to cancel the order before dispatch, a full refund will be given accordingly.

Export shipping charges are estimate. Orders will automatically be charged for one box only. After your order has been picked and if your total shipment comes to more than one box then we will contact you to advise if there is any extra shipping fees required. We can only calculate the exact shipping costs after we receive and picked your order, but we are happy to estimate the shipping costs prior to purchase if you email us the list of items you intend to buy. Please note that this will be an estimate and can change slightly at the time of picking and packing. We can assure you that with our packing we do pack our products in the smallest number of boxes possible with minimal packaging to reduce costs to you and also help the environment. Payments for these additional costs can be added to your original method of payment.

Please note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed.

If a customer from overseas would like to arrange their own delivery method to reduce costs then this can be arranged. Spoilt Rotten cannot be held responsible due to any damage caused in transit caused by the customers selected courier. Please email us with details prior to placing your order.

Free shipping over £40.00 is for UK mainland addresses only. For full details about our shipping costs, click here.

Please note that our delivery dates are given in working days. Our office is open Monday to Friday 9am-5pm.

RETURNS

Spoilt Rotten wants all its customers to be completely satisfied with our products. If you are dissatisfied when you receive your goods, we do offer a refund for the product or an exchange for an alternative item. Any return you wish to make must be brought to attention within 7 working days and expect the item returned to us within 14 working days. This 7 working day period allows you to check over the goods. Reasonable care should be taken by you not to mark or stain the item as this may make the item non refundable under the Distance Selling Regulations 2000. Please return the items in a re-sellable condition and in their original packaging as we cannot refund or exchange items which appear used or stained. Refunds and exchanges will only be processed upon receipt of the returned goods. We are unable to refund shipping costs and may re-charge shipping costs to re-send out exchanges.

Personalised, own design and customised items cannot be offered for a refund. Our personalised items are made by a specialist team, who will print your design once your order is placed and cannot cancel it due to the personalised message. We urge all customers buying these types of items online to check the text, that they wish printed, for mistakes. The text will be printed exactly as you have typed it and Spoilt Rotten cannot be held responsible for any typo mistakes that you may have made.

Our products are quality checked from production through to despatch to ensure the highest standards but on the rare occasion products can develop a fault. On these occasions we offer an exchange or a full refund of the product if you wish. Please email help@spoiltbabies.co.uk prior to any return of a faulty product. If you have had the product delivered overseas, please email us with your issue regarding any fault so we can advise the route to take. We may not need the item sending back, but may ask for a photo to show the fault so that we can issue a refund quickly.

Please note, when returning an item we strongly recommend sending the item back via recorded delivery and proof of address kept safe. We cannot be held responsible for any items that do not reach us, items are your responsibility until we have received them. If for any reason postal costs are refunded we will only do this with recorded delivery and not special delivery (next day delivery).

Please post any returns to:
Returns Department. Unit 2, 1 Byford Road, Leicester. LE4 0DG


DELIVERY ADDRESS

All items are delivered via a tracked delivery method and require a signature on delivery as proof of delivery. Spoilt Rotten cannot accept responsibility for items which cannot be delivered by our couriers.

This may occur when our courier service has tried to deliver the item on several different occasions but has found no-one in to sign for the goods. A calling card will be left on each occasion with details on how to pick it up from the couriers local collection office. If the item is not collected within 7 days then the item will be returned to us automatically by the courier without our prior knowledge. On these occasions we will have to re-charge shipping costs to cover the re-sending of the items back out. If you prefer a refund, instead of re-delivery, we can refund you for the item value but cannot refund the original shipping costs we have incurred.

We cannot offer refunds on items that are personalised, own design or customised and we cannot offer a refund on any shipping costs incurred by us. If you have purchased the item as a gift, and you are unsure if the recipient will be at home, we can send the item to you instead.

Please ensure you correctly enter the delivery address during check out. Failure to do so could result in the item not be delivered and being returned to us. To redeliver an item a second time will incur additional shipping charges which is payable by the buyer and not by Spoilt Rotten.

It is the buyers responsibility to ensure they have entered the correct delivery address. If the wrong address is supplied and a delivery is made, we are unable to refund or re-deliver the goods and the buyer must make their own arrangements to collect the goods delivered to the address they have supplied. Customers will be asked to confirm the address details at checkout and also a confirmation email is sent to the customer with the delivery address details on. If the customer realises any details of the order are not correct, please advise us immediately via email or facebook. If the goods have not yet been dispatched, we will change the details accordingly.

COMPLAINTS

We aim to provide products of the highest standard and quality customer service to help retain customers. If for any reasons you feel you have not received a good service we are happy to hear from you to resolve your issues or hear your comments so we can improve our overall service. Please contact us via email through our contact us page and all correspondences will be kept pirvate and confidential. We aim to reply to your complaint within 3 working days.

REPRESENTATION OF PRODUCT

Spoilt Rotten endeavour to display products as accurately as possible. Although customers should be aware that some images are a representation of the product and there may be minor differences to the actual product you receive. For example, the colours you see through your monitor, we cannot guarantee the colour will be accurate. This is the case as some monitors display colours slightly different to other monitors. Customers also please note that the sizes on the clothing are an approximate guideline. All babies are individual and different, their size may vary according to their age, and due to this we cannot guarantee all garments will fit perfectly. If you have any concerns please see our sizing guide here and check the length of the garment to see if this will fit your babys body length. Customers who are not completely satisfied with any product can return the item, please see our returns policy.

PRIVACY POLICY

We follow strict procedures and are committed to protecting your privacy. We only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. The only reason we collect information from you is to process your order and provide you with the highest level of service. This may include emailing you our monthly newsletter which will keep you updated with special offers and our latest products.

If you do not wish to receive these types of emails you can tick the box provided when going through the checkout process with your order. If you are already receiving emails from us and no longer wish to receive them then please email us. We do not pass your email address to other trusted traders unless you agree.

The type of information we will collect about you includes, your name, address, phone number and your email address.

We never collect sensitive information about you without your explicit consent. You can check the information we hold for you at any time by logging into your account with your email address and password that you will have set up during the checkout process. All the information we hold for you can be accessed on these screens and you have the option to update any inaccuracies or delete information accordingly. We may track the behaviour of visitors to our site for improvement purposes. This can include using a ‘cookie’ which would be stored on your browser. You can modify your browser to prevent this happening through the browser settings. If you have any questions about our privacy policy please email us.

LIMITATION OF LIABILITY

Except as specifically stated on this site, neither Spoilt Rotten nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

COMPETITION

Spoilt Rotten often run competitions through social networks such as Twitter and Facebook. Th prizes on offer are from www.spoiltrotten.com website and cannot be exchanged for a cash sum. No cash refund can be offered for a prize that is deemed to be faulty or not as described but a replacement may be offered if the returns policy are followed correctly.