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Returns & Exchanges

EXCHANGE

Fill in your printed returns form, on the back of our leaflet, indicating the items you wish to return and the details of the item you wish to exchange it for.

Place this form in the parcel you are returning to us along with the items. Please also email us with your order number and exchange request so we can ensure we have the correct stock for the exchange.

WHERE DO I RETURN MY ITEM

Exchanges Department
Spoilt Rotten
Unit 2,  1 Byford Road
Leicester.
LE4 0DG

RETURNS

Spoilt Rotten wants all its customers to be completely satisfied with our products. If you are dissatisfied when you receive your goods, we do offer a refund for the product or an exchange for an alternative item.


Any return you wish to make must be brought to attention within 7 working days and expect the item returned to us within 14 working days. This 7 working day period allows you to check over the goods. Reasonable care should be taken by you not to mark or stain the item as this may make the item non refundable under the Distance Selling Regulations 2000.


Please return the items in a re-sellable condition and in their original packaging as we cannot refund or exchange items which appear used or stained. Refunds and exchanges will only be processed upon receipt of the returned goods. We are unable to refund shipping costs and may re-charge shipping costs to re-send out exchanges.

HOW DO I RETURN A PERSONALISED ITEM

Personalised, own design and customised items cannot be offered for a refund. Our personalised items are made by a specialist team, who will print your design when your order is placed. We urge all customers buying these types of items online to check the text, they wish printed, for mistakes.

The text will be printed exactly as you have typed it and Spoilt Rotten cannot be held responsible for any typo mistakes that you may have made. If our specialist team did print your item incorrectly please get in touch with us immediately.

HOW DO I RETURN A FAULTY ITEM?

Our products are quality checked from production through to despatch to ensure the highest standards but on the rare occasion products can develop a fault. On these occasions we offer an exchange or a full refund of the product if you wish.

Please email help@spoiltbabies.co.uk prior to any return of a faulty product. If you have had the product delivered overseas, please email us with your issue regarding any fault so we can advise the route to take. We may not need the item sending back, but may ask for a photo to show the fault so that we can issue a refund quickly.

WHERE DO I RETURN MY RETURNS

Please note, when returning an item we strongly recommend sending the item back via recorded delivery and proof of address kept safe. We cannot be held responsible for any items that do not reach us, items are your responsibility until we have received them. If for any reason postal costs are refunded we will only do this with recorded delivery and not special delivery (next day delivery).

Returns Department
Spoilt Rotten
Unit 2, 1 Byford Road,
Leicester
LE4 0DG

INTERNATIONAL RETURNS

While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you post your item back in perfect condition within 7 working days. Your return does not have to reach us within this time, however your return must be posted back within 7 working days of receipt. You may post your return on an economy service, please keep any tracking numbers for future reference.

We can also provide return postage by a courier if needed, please get in touch for details.

WHAT IF I DO NOT HAVE A RETURNS NOTE

Please download the returns leaflet from the link at the bottom of this page. Print it off, fill it out and return it to us with your item(s).

WHEN WILL I RECEIVE MY REFUND

We aim to process all refunds within 1-2 working days of receiving the item. Please be aware at busy period this may take slightly longer. All successfully returned items will be credited to the account used to originally purchase the items, less any taxes or import duties incurred. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below.

WHAT IF I HAVE RECEIVED THE INCORRECT ITEM

If you have any problems with your order please contact our customer services team via online chat or by email at help@spoiltbabies.co.uk

 

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